Ways to Pay
By Mail
Send a check with your remittance advice to the address on your most recent invoice.
Note: Online payments via credit or debit card are subject to a 3.5% convenience fee. Adding a bank account to your portal avoids this fee entirely.
Overdue Payments Policy
We understand that things come up. Here's how our overdue payment policy works—and what to do if you need help.
- Late fees are charged at a rate of 1.5% of the past due balance, subject to a minimum charge based on your service type.
- Balances are considered past due if not paid by the due date shown on your invoice.
- 15 days past due: Our collections team will send a friendly reminder to help you get caught up.
- 30 days past due: You'll receive a second notice letting you know that service may be suspended within ten days if payment isn't received.
- If service is suspended: To reactivate, you'll need to pay a $50.00 reinstatement fee and settle all open balances. Depending on your service type, you may also be required to pay the next service period in advance.
- Balances on suspended accounts may be referred to a third-party collection service.
If you're having trouble keeping up with payments, reach out to your local team before it gets to suspension. We'd rather work something out.
AutoPay
Set It and Forget It—and Save $10
Sign up for AutoPay for the first time and receive a one-time $10.00 credit on your account. AutoPay runs on your schedule—monthly, quarterly, or yearly.
To set up AutoPay:
- Log in to your account.
- On the home page, select "Manage Pay Accounts."
- Select "AutoPay."
You'll need your 6-digit customer number to log in—it's on your most recent invoice.
Paperless Billing
Skip the Paper. Save $5 Per Invoice.
Customers on paperless billing have the $5.00 paper invoice administrative fee waived. Invoices are sent directly to the email address on your account.
Customers who continue receiving paper invoices are subject to the $5.00 administrative fee per invoice.
To go paperless:
- Log in to your account.
- On the home page, select "Manage Paperless."
- Select "Email Invoice."
