Service Update: [District Name / "Service Areas"]

We want to be upfront with you: [brief one-sentence description of the issue — e.g., "severe weather has impacted pickup routes in several areas" / "a mechanical issue delayed routes in [district] today"].

Here's what you need to know:

• Affected areas: [List districts, counties, or neighborhoods]
• What's happening: [One or two sentences — what caused it, what the impact is]
• What we're doing: [Specific action — e.g., "We're running crews through the weekend to catch up" / "Routes will resume Thursday"]
• What to do: Leave your cart or bin out — we'll get to it. No need to call unless your pickup hasn't happened by [specific date/time].

We know this is an inconvenience. We're on it.